Monument Tools is a fifth generation manufacturer of hand tools and one of the largest specialist hand tool manufacturers in Europe. It specializes in plumbing, roofing and drainage tools and has around 800 products.

Monument's 800 strong customer base runs across the US and the UK as well as other export markets such as Australia, South Africa and the Middle East and ranges from wholesalers and merchants to end users. Jonathan Collier is the Managing Director at Monument and is a huge Phocas advocate. Here’s what he had to say about Phocas and the effect it has had on Monument Tools since its implementation in 2005:

“Before we had Phocas we had green screen terminals which basically did nothing more than process our sales orders and our sales ledger. We also had a Sage system that processed our nominal ledger and did our accounts”

“What I realized relatively quickly was that we had a large amount of data that we didn’t do anything with. I knew that we could analyze it in some way, but I didn’t quite know how we could analyze it."

Jonathan became aware of how Phocas could help him analyze data that would otherwise have remained hidden within his ERP system. 

“We sat down with Phocas Co-Founder Sean Morley and he did a presentation and I just said “That’s brilliant. We need to have it.”  Immediately I could see it was much easier to understand than using spreadsheets” Jonathan said.

“Phocas puts all the data there for you. It’s customised by product, by date, by costs and margin. You’ve only just got to drop down whatever you want to look up. As long as you know what you’re looking for, it’s there.  It’s that simple.”

“For example, we’ve got one very big customer in the UK who takes a number of products from us. Using Phocas, it showed us his ten distribution centres and we could prove to him that certain groups of products were selling in one area but not in another area whereas previously you couldn’t really analyze that data. Phocas allowed us to interrogate our own shortcomings as well as our customers.  This information is invaluable for us, especially when dealing with distributors.”

“Another benefit that Phocas provided was on the re-planning of our driver routes. We had a link from Phocas into MapPoint. It allowed our sales team to organize and plan their days without having somebody babysit them. I think that was one of the things that was eye opening even for them as to how much better they could be at organizing their days and how much wasted time there was from  driving around from A to B to C”

Final Thoughts

“Phocas has certainly contributed to our three year double digit growth, because without the analysis function, we wouldn’t be able to target the customers that we think we should be targeting. It takes me about 20 minutes to analyze our whole customer base across all of our products with Phocas. When you combine your business data with the speed of Phocas, you can see things absolutely instantly without somebody printing out reports and then putting it all together. It’s all there for you.”

“I‘ve been contacted by some of the competition, but I couldn’t see anything that they had over and above Phocas.  I want the best product in the market place and that’s Phocas”

“I would 100% recommend Phocas. I don’t know how you can run a business without it.  It’s that simple. Just don’t sell it to our competitors.”

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Tags: Case Study, Industry - Manufacturing, Industry - Building & Industrial Supplies, ERP - SAGE

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