Some companies are known for good customer service, and then there are companies who are obsessed with their customer service. At Phocas, we create simple to use SaaS solutions that are personalized. And we back-up these solutions with an active customer online forum to give feedback, as well as ongoing support and training.
We’re committed to listening to our customers regardless of how they interact with our service, so we build on the goodwill of these relationships and adapt to customers' ever-changing needs. Consequently, our customers enjoy the reassurance that we will be here for them long after integration is complete.
Solutions for industry ERP
Phocas has developed a number of solutions to meet the specific needs of manufacturing, retail, and distribution customers. We currently offer seamless integration with industry-specifc ERPs, so you can get the most value from your data and your investment in your ERP system.
We understand that customers are under a lot of pressure to make, move, and sell their products. We don't want data analytics to become another burden. Instead, we provide a user-friendly solution to harness the power of your data.
Our goal is to provide customers with a lifetime of value through an easy-to-use analytics solution that is tailored to your ERP, so you can quickly reduce unnecessary waste, identify new opportunities and increase your bottom line.
Our customers are the most important part of our business. Because we prioritize customers over profit, we have created a human-centric customer service experience. We achieve this by establishing and maintaining relationships with our customers. To that end, we provide a 24-hour customer hotline in Australia, the United Kingdom and the USA. Anytime our customers need assistance, we are available with answers whether from a dedicated account managers or member of our customer experience team, so you can quickly get back to the things that matter.
Phocas academy and live training
At Phocas we are committed to helping you get the most from your data whether you are just getting started or want to refine your skills. As a result, we offer a free online training academy on a wide range of topics. For example, our beginners learning module guides you through getting started in Phocas to completing simple analysis. We also provide face to face training and we host, regular virtual and live customer and networking events in Sydney, Melbourne and London.
Our Phocas User Group (PUG) is a place where our customer come together online to share insights, tips on best practices, provide product suggestions, ask for help, and talk with Phocas developers. Many new product features have come from inspiration and consensus on the PUG forum. We encourage our customers to join the PUG group and connect with other data analytics users because we understand that sharing knowledge is a key element of ongoing business success.
In today's impersonal digital age, it's important to provide customers with great experiences. At Phocas, we are committed to adapting to our customers’ needs because you know more about your business than we do.