Provided certain legal mechanisms are in place, EU customers can host personal data outside of the EU. Personal data may be transferred outside of the EU and the EEA when an adequate level of protection for that data is guaranteed.
To help achieve this level of protection Phocas uses AWS and Rackspace as its sub-processors for cloud provision. AWS and Rackspace ensure adequate safeguards are in place, including entering Standard Contractual Clauses 2010/87/EU, approved by the European Commission, with third party recipients.
Please contact your account manager if you need a Rackspace Data Processing Addendum that includes EU Standard Contractual Clauses.