U.S. Electrical Services, Inc. (USESI) is one of America's largest electrical component distributors in the $90 billion per annum industry. The private, family-owned business has 11 companies spread across the northeast and Georgia, maintaining more than 150,000 products in four distribution centers and 85 branches. The company leverages BI solution, Phocas to “constantly push what is possible” so it gets the most products to customers as fast as possible.
Without a BI solution the reports were all the same
BI solution supports the Epicor ERP system
BI solution driving business decisions
Today, USESI is increasingly using Phocas for business decisions, as it serves as the single source of metrics and goals for USESI. Employees from across the company, including executives, branch managers, salespeople, operations, purchasing and inventory management are using Phocas to turn their data into results, meeting their business or departments’ specific objectives.
“Phocas provides unified metrics driving us to common goals.
“It save users hours of time because they no longer have to make requests for information and wait for reports. Phocas puts actionable data at our users’ fingertips so they can quickly identify trends, track salesperson and product performance, and monitor business transactions, among other key metrics,” said Wallace. He also indicated that Phocas is helping to deliver a more consistent customer experience as it provides a single solution with common data facilities, explanations and understanding of various attributes to drive business decisions. In addition, USESI is using Phocas to develop new revenue-generating opportunities.
We are actively using Phocas to help us analyze product lines and margins to identify opportunities at the lowest level of detail. When analyzed together, we saw new opportunities that produced immediate margin gains.”
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