Scheduled maintenance policy

In any given month, Phocas will undertake the following maintenance in the infrastructure which will result in downtime or degradation of the Services:

  • Upgrade Phocas – planned;
  • Upgrade operating systems (such as Windows) – planned; and
  • Hotfixes – short term planned.

All maintenance will be scheduled for off-peak times and notice will be given to the Customer.

For all Phocas hosted global sites: Planned downtime per calendar month is 2 hours. This includes product releases and infrastructure upgrades.

There will be no more than two hours of scheduled maintenance in any given month.