Business Intelligence vs. CRM: Which one is best for you?
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Business Intelligence vs. CRM: Which one is best for you?

There is an ongoing debate on whether Business Intelligence (BI) or Customer Relationship Management (CRM) is more effective in helping a business succeed. The software comparison happens because BI and CRM tools share a number of the same functions – most notably in using historical data to identify key trends that businesses can leverage to their advantage.

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Topics: Business Intelligence Basics, ERP - CRM

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Business Intelligence vs. CRM: Which one is best for you?

business-intelligence-bi-vs-crm.jpg

There is an ongoing debate on whether Business Intelligence (BI) or Customer Relationship Management (CRM) is more effective in helping a business succeed. The software comparison happens because BI and CRM tools share a number of the same functions – most notably in using historical data to identify key trends that businesses can leverage to their advantage.

Read more

Topics: Business Intelligence Basics, ERP - CRM

Eastern Industrial Supplies relies on data across its business

Eastern Industrial Supplies opened its doors in 1980 in Greenville, South Carolina and has grown to have branches in six different states across America. Eastern specializes in the quality distribution of pipe, valves, fittings and commercial plumbing products. Two years ago, it set up an e-commerce division which has helped maintain healthy growth. Data drives the decision-making, as everyone relies on Phocas data analytics to validate responses and add value to their work.

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Topics: Case Study, Job Role - Sales, Job Role - IT, Industry - HVAC/Plumbing, ERP - Epicor, decision-making

Businesses are investing in technology to move forward: Epicor Growth Index

Phocas partner, Epicor enterprise software compiles the 'Epicor Global Growth Index' annually. The index is used to assess the state of growth in the manufacturing, distribution, retail and e-commerce industries along with what trends impact the bottom line. The 2020 report’s findings show that companies across the globe are investing in technology and IT infrastructure to offset the impacts of global volatility, such as covid-19 and supply chain disruptions. Data analytics is also driving growth and proving worth the investment for most organizations, by optimizing operations (42.7%), increasing sales (44%) and improving profitability (45.3%).

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Topics: ERP - Epicor, data analytics

Have you tried these 4 strategies to improve electrical supply sales?

have-you-tried-these-4-strategies-to-improve-electrical-supply-sales.jpg

The electrical supply market is constantly evolving. IBISworld reports that US electrical equipment wholesaling sales are expected to decline by 4.3% this year and may face further disruption due to a drop in demand from the construction industries. Electrical businesses need data insights to  refine sales strategies in order to win contracts of the electrical supply projects in market. 

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Topics: Job Role - Sales, Industry - Electrical

Data culture at Phocas is fun, fulfilling and forever

When our CEO explains to his young kids what his day looks like tomorrow — presenting at an APAC culture and leadership conference about enhancing the Phocas culture during rapid growth — they think it sounds boring. So, in typical Phocas fashion, 'Marvellous Myles', the co-founder and co-CEO and 'Keeping-it-real Karen', chief people officer took on the challenge of making the presentation lots of fun. The outcome is an honest discussion packed with excellent insight into Phocas’ data culture, explaining the levers Phocas uses to make people feel good about data – inside and outside of the business.

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Topics: Job Role - Executive, Job Role - HR

How to get your KPIs on track with data analytics

how-to-get-your-KPIs-on-track-with-data-analytics

Many data analytics vendors give users the ability to measure everything but offer little guidance.  Too much choice can be overwhelming for new users. Instead, we recommend determining the metrics that matter to your business and to get you started; Phocas helps you establish KPIs in the data analytics solution.We have three pillars that serve as guideposts to help you decide what to measure. So every area of your business from sales, inventory management to finance is measuring core KPIs that contribute to the overall success of the business.

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Topics: Business Intelligence Basics, Job Role - Sales, Job Role - Executive, Job Role - Inventory/Operations, Job Role - Marketing

Wessex packaging ticks all the boxes with purchasing data analytics

 

Purchasing data analytics provides Wessex packaging with greater visibility into sales, purchasing and inventory data to inform pricing and warehouse decisions. The company specializes in pallet wrap and operates out of a  75,000 square-foot warehouse in Somerset, UK with 30 employees managing over 2,000 SKUs. The large volume of products is one of the main reasons the company swapped to Phocas Business Intelligence from Sales-i so it could keep track of its purchasing and inventory data.

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Topics: Case Study, Industry - Wholesale Distribution, Job Role - Sales, Job Role - IT, Job Role - Inventory/Operations

Define business intelligence and list the signs your business needs BI

One way to define business intelligence (BI) is to say BI takes away the trauma of spreadsheets and instead uses the power of queries and algorithms contained in the software to review your data and provide ready to go actions. Business intelligence changes the way companies operate and drives accurate data-driven decisions. Gone are the days of business owners spending their time solving day-to-day operational problems. BI helps business people to anticipate, plan and be proactive with data insights. 

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Topics: Business Intelligence Basics, data visualizations

Are you measuring lost sales opportunities?

are-you-measuring-missed-sales-opportunities

Businesses spend, on average, five times more money to acquire new customers, than they do to retain the ones they have. Therefore, it is critical that managers make certain they are meeting their customers’ needs. With detailed insight into customers’ buying habits, your sales team has the knowledge necessary to solve your customers’ problems and generate the most sales opportunities. Measuring lost sales enables your sales team to identify when and where they are falling short, so they are able quickly remedy any issues to the customer’s satisfaction.

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Topics: Job Role - Sales, data analytics

Take advantage of what your ERP data has to offer

Enterprise resource planning (ERP) systems don’t just help your business manage financials, inventory, customers and other key factors — it’s also a wellspring of data. There are insights in your cloud ERP data that could be used to make more timely and informed decisions, address new opportunities and improve your operations over time. But sourcing, processing and analyzing all of this data can feel intimidating. Learn more about how a data analytics tool alongside your ERP system can make you feel good about  data.

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Topics: Business Intelligence Basics, Job Role - IT, Dynamic reporting

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