Home Academy Video tutorials

View and update accounts in CRM

2:56 min
View and update accounts in CRM
Manage customer accounts in CRM by filtering and locating specific accounts, updating ownership, and reviewing activity. You can also access analytics for deeper insight into performance and create new accounts manually when needed. This enables you to refine your sales strategy and make data-driven decisions while working with customer accounts.

Supporting documentation

Phocas product CRM CRM
Category
Phocas Software help and support
Help & support

Have questions or need to report an issue with a Phocas product?

Get support

Related video tutorials

Create CRM tasks from customer segments
Analytics Analytics

Create CRM tasks from customer segments

Discover how to turn customer insights into action by identifying key segments and creating CRM tasks in bulk. This approach helps you stay organised, prioritise follow-ups, and manage customer activity more effectively.

 

 

 

 

1:24 min
CRM account mapping
CRM CRM

CRM account mapping

The CRM mapping tool provides a simple way for administrators to push customer data into Phocas CRM, as accounts, without the need for scripts or extensive prep work.
4:04 min
Examine accounts receivable over 90 days
Analytics Analytics

Examine accounts receivable over 90 days

Who owes you money? In this video, we show you how easy it is to examine an Accounts Receivable database to see identify accounts that are past 90 days due - along with their account owners.
1:17 min
Edit threshold sets for specific customer groups
Insights Insights

Edit threshold sets for specific customer groups

Discover how to make your customer segmentation more accurate by using threshold sets. Learn how to customise thresholds for different groups and ensure your insights reflect how each part of your business performs.

 

 

 

 

2:00 min
NewSee the latest features, improvements and what's new in productView product updates