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A simpler, faster CRM designed for reps on the move

Sep 2026

Every update to Phocas CRM comes back to one goal: making it easier for your reps to use. This release brings AI-powered activity capture, visual pipelines and a refreshed interface, less admin, less friction, more time to sell.

  • Capture sales activity with AI voice to task
    Turn spoken updates into tasks and notes quickly, helping reps keep customer records current while on the move.

  • Manage opportunities with visual pipelines
    See deals by stage, understand what’s moving and quickly spot where follow-up is needed.

  • Work faster in CRM
    A refreshed interface, improved filtering and search, better record handling and stronger mobile usability make everyday CRM work easier.

  • Turn insight into action
    CRM is increasingly connected with the rest of Phocas, making it easier to move from customer insight to assigned activity and follow-up.

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Alongside Insights, the refreshed CRM delivers a smoother, modern experience with faster filtering, mobile optimisation and Outlook calendar sync, so reps can act on those insights without friction. Together, they create a seamless workflow – spot the opportunity in Insights, jump straight into CRM to follow up and keep every conversation moving.

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