Automated exception reporting improves efficiency across the business

Kye Phillips, Head of Innovation at Whale Logistics, explains how the company is using data analytics to improve processes across sales, operations and finance. Whale Logistics imports goods from Southeast Asia and Phocas Analytics has become central to its day-to-day operations.

Exception reports have replaced manual follow-ups like sticky notes, alerting teams to when invoices need to be issued to match container delivery, helping them get paid faster and be more efficient. Pre-built dashboards also give teams a place to see priorities for the day making decision-making easier across the business.