For HVAC and plumbing companies, parts and supplies are as numerous as they are varied. Through the use of business intelligence software, companies can quickly visualize their operations and make strategic changes to enhance their business. In this blog, we’ll discuss a few ways data can help HVAC and plumbing suppliers.
Use your Business Intelligence software to improve your customer service.
Business intelligence will help your sales team better understand your customers by giving you real-time insight into customer buying patterns and spending habits; allowing you to be more aware of their preferences and needs.
By arranging your inventory and distribution processes around these needs, you can ensure you never have to worry about not having enough furnaces, air handlers, heating coils or condensers in stock. Utilizing business intelligence gives you a complete visibility into your business and enables you to better serve customers. It not only enables you to identify sales trends, but also empowers you to predict new trends and identify new sales opportunities such as seasonal buying trends on ductless systems, for example.
Guide your sales team to relevant information.
A sales manager’s job is to guide their team to success. Oftentimes, there is too much information for a team to digest. By directing your team to the relevant product, pricing, and customer intelligence data, your team will increase their productivity and enjoy a less stressful workload. You can begin by personalizing your dashboard to reveal your most important metrics. This will empower your team members to drill down to actionable insights. The clarity will guide your team on where to best focus their time and efforts. As an example, you may have a customer purchasing outside air dampers, but not air handlers. This provides an excellent sales opportunity. Ensure your reports are easy to access and share with each other. Once everyone is on the same page, team members can collaborate and offer constructive feedback.
Identify and remedy any gaps in knowledge of your team members.
Once you have shared the essential data with your employees, you will be able to identify gaps in their knowledge that may be preventing them from closing a sale. When you empower your team with data, you are enabling them to develop winning sales procedures and marketing strategies.
Business intelligence can reveal opportunities to improve the knowledge of your team. For example, one team member may be struggling to sell roof top units but all of his colleagues may have lifted their sales of these products. Perhaps the staff member who is challenged needs some training in relation to the benefits of the product?
Having data is one thing but using it is another. Once you’ve given your team access to data, encourage them to access it from their tablets or smartphones. This will empower your team members to make more strategic sales decisions while they're out of the office.
To encourage your team to embrace your data driven initiatives, introduce gamification which is a fun way for team members to compete, learn from each other, detect new opportunities and increase productivity. Having a well-informed and unified team is the surest way to increase HVAC and plumbing sales revenue.
Identify cross-selling and upselling opportunities.
Upselling and cross-selling techniques motivate your customers to increase the amount or value of what they purchase. To use the cross selling technique, determine which of your products complement each other. Next, identify your customer’s needs to pinpoint which products are uniquely valuable to them. For instance, you may have an HVAC contractor who makes a steady purchase of air conditioning systems, and would benefit from including air diffusers with their A/C package.
When using the upselling sales technique, offer upgrades and products that are of a higher value to the product the customer is already buying. For example, suggest upgrading a standard thermostat to the more sophisticated thermidistat.
Another way to increase revenue is to offer bulk discounts. For instance, you may have a customer who purchases 10 furnaces a week. To reduce your weekly shipping expense, you might offer a 5% bulk discount for a monthly purchase order of 40 units. HVAC and plumbing businesses are using Phocas to find insights like these to lift their sales.
Phocas has worked with HVAC and plumbing supply companies for over 15 years. Phocas is easily accessible to all members of your team.
Customer intelligence is available almostly instantly so you and your team can identify buying habits, promotional opportunities, and resolve challenges.
For more information, download our free eBook on the ' 7 benefits of business intelligence for HVAC distributors and plumbing suppliers' by clicking the image below.