MITS White Cup vs Phocas

MITS BI by White Cup offers basic analytics and reporting, catering to experienced technical users. It is tailored to wholesale distribution, manufacturing, and retail industries. The software offers dashboard and reporting templates, and ad-hoc query tools. Creating new reports and dashboards or customizing existing templates requires technical support. If managed by MITS, additional development costs may be added. The software offers BI functionality only - financial planning and analytics (FP&A) software needs to be sourced and implemented separately.

Phocas is an all-in-one BI and FP&A platform that includes Analytics (BI), Financial Statements, Budgets and Forecasts and Rebates. Designed for mid-market businesses, Phocas caters to distribution, manufacturing and retail industries. Phocas partners with many ERP systems with a proven track record in connecting all your data (financial, sales, operational). Enabling data exploration that goes beyond the limitations of your ERP. Products are designed to be human-friendly and to work smoothly together - empowering whole businesses to access, analyze and understand their data, not just the data experts.

MITS detail an implementation process that includes planning, data preparation, system integration, customization/configuration, training and testing. This process requires heavy involvement from customer support teams from the outset. Phocas customers who have migrated from MITS report a significant decline in customer support since White Cup acquired MITS. Feedback indicates this is due to resources being focused on White Cup CRM software and a lack of investment and product development into their business intelliegence software.

Since 2001, Phocas has developed long-standing relationships and direct integrations with multiple ERP systems such as Epicor, Infor, Kerridge Commercial Systems, Sage and SAP. Data is pulled from your ERP or any other source directly into one centralized platform, providing a reliable data foundation that everyone can access and analyze. Phocas' finely tuned implementation process includes a thorough needs assessment, dedicated implementation team, secure data warehousing, data mapping, plus training and ongoing guidance from global support teams. All the heavy lifting is done by Phocas, achieving in a matter of weeks what can often take the better part of a year to achieve.

MITS is promoted as providing the ability to create and customize reports and dashboards. When compared to the user-friendly nature of Phocas reports and dashboards, MITS is much more complex. Non-technical users require a data analyst to build or modify anything outside of basic reporting - creating a heavy reliance on IT or finance teams. If this resource is unavailable in-house, you may incur additional fees for every add on or customization. This could be further compounded by a lack of customer support. Phocas customers who migrated from MITS share that while there are some good looking dashboards, they describe it as 'basic BI' due to the inability to drill into the underlaying data.

All Phocas products offer custom reports and dashboards as a standard offering, at no extra cost. Designed for non-techies, everyone can independently create and customize unlimited reports and dashboards. You can set up automated alerts and reports, send your insights externally or tag relevant people or teams directly within the software. With Phocas you'll gain so much more than simple data overviews as you can freely explore underlaying data, right down to transactional-level. It's fast, easy to use and empowers everyone to independently analyze data, share insights and improve the overall understanding of financial performance.

The most common feedback from Phocas customers who have migrated from MITS has been a lack of customer support. If no further development is being invested into the BI product, this will increase bug fix requests and customers experiencing data downtime - putting additional pressure on an already limited customer support resource. 

Like Phocas' human-friendly platform of products, customer support is people-centric. An initial needs assessment ensures our products are the right fit for your needs right out the gate. A dedicated implementation team then supports you every step of the way. From there, Phocas employ dedicated support teams located in offices globally providing support that goes beyond just solving issues. We guide you through understanding your data, offering a helping hand whenever you need it. Through ongoing relationships with customers we also gain insights into ways we can push product development even further. Plus, our continued support is all rolled into our product pricing structure, so you won't need to worry about escalating consultation costs.