ICU Medical, a leading global medical devices and accessories company, has thousands of products in its portfolio so it turned to industry-specific BI software to track its business performance. Creating mobile BI dashboards has significantly changed the way ICU do business because now everyone has access to accurate real-time data; decision-making is the responsibility of all.
“Access to accurate data has significantly changed the way we do business. Decision-making is not a one-person dependent role anymore. People can refer to Phocas on their laptops, iPhones, iPads anywhere they go. They have access to their data and the confidence to make accurate decisions,” said Vinod Devarapalli, commercial administration manager at ICU.
POPS Group is an Australian manufacturer, wholesaler and distributor of PoolPro branded chemicals and products. Phocas BI software helps the seasonal business see the data in real-time so inventory management is efficient and POPS has enough stock to satisfy demand in hot weather.
Sean Ralph, managing Director of POPs group, keeps an eye on dead stock and is forever considering ways to move the products around, reconfigure and move inventory along.
Safeaid Supplies is a manufacturer and supplier of personal protective equipment based in Portsmouth, England. With its continued growth, the company recognized that business intelligence would become increasingly more important to the business.
The company has set up customer scorecards that visually illustrate a customer’s annual spend via cumulative charts, graphs and tables; current annual spend compared to previous years; and spend by category groups, among other KPIs.
“Tracking customer spend was a major challenge for us prior to Phocas,” said Barry Taylor, Safeaid’s Operations Manager. “Now, we can quickly review top spenders in any month or year. We can review gross profit for a customer any time, and if customers want to challenge our reports or ask a question, we can show them meaningful data on a dashboard. BI has helped us be a lot more responsive - faster in identifying customers that may be walking away or turning to competitors.”
Parrish-Hare, an electrical products supplier for commercial and industrial construction across Texas, is data-driven so everybody uses business intelligence to access business information in real-time, 'to see where they're at and where they’re going' on a daily basis.
Kevin Talbert, Director of Inventory Control at Parrish-Hare electrical supply, says all parts of the business are using Phocas BI.
Litex Industries, designs, sources and manufactures ceiling fans, lighting fixtures and patio furniture for customers across America. The company sells thousands of products from dozens of vendors and business intelligence makes it easy to find the hidden data.
Litex Chief Information Officer Ken Lauder leans on Phocas BI software to put data at the fingertips of decision-makers to help them answer critical business questions related to these costs and opportunities.
“Phocas makes it easy to find the hidden data to help us better understand, for example, why products may be trending down in sales, or to address underperforming vendors and sales reps,” said Lauder.
Phocas is the #1 business intelligence product in Software Advice’s annual review. Software Advice ranks BI software based on ratings from end-users as well as considering product features. Phocas outperformed all 24 BI products reviewed. Reports like these help people evaluate which BI software products may be right for them.
Phocas scored highest in both user categories with a score of 4.5/5 for “usability,” which is a weighted average of “functionality” and “ease-of-use." Phocas also achieved the top score of 4.75/5 for “customer satisfaction,” which is a weighted average of three user ratings, which are “value for money,” “likelihood to recommend” and “customer support.”
Phocas is also a 'High Performer' on G2 Crowd’s best business intelligence platform grid. G2 Crowd is another well respected independent software review platform. Phocas' leadership as a High Performer is primarily driven by high customer satisfaction scores.