Muk is an Australian haircare brand that manufactures products for hairdressers and salons.
Rob Seeley, Business and Brand Development at Muk, reviews sales and inventory dashboards daily in Phocas drilling into sales by state, by the customer, by product and by channel.
“If we didn’t have Phocas, it would take us much longer to know what’s going on. We’d be in the dark whereas we can change direction quickly and address the needs of customers. Phocas helps us deal with the issues that arise, and we methodically work through each one and move to the next. Phocas is like Siri – ask Phocas a question, and it tells you the answer."
Rivertrace designs, manufactures, commissions and services equipment around the world. The company uses data analytics to enhance reporting, stay in control of its component usage and manage its Bill of Materials.
Operations Director Martin Saunders likes having consolidated data —in one place — which he can access from anywhere in the cloud. Data analytics help Rivertrace make better, informed decisions day-to-day and to make stronger decisions from a planning perspective. It also helps Saunders identify exceptions in the business and understand when there are issues in the business, so they act quickly to fix the problem.
Midway Dental supplies independently owned dental practices with quality equipment and dental consumables. Before deploying Epicor Data Analytics (EDA), powered by Phocas, the company’s small IT team had to program queries in SQL to extract the information they needed from Epicor P21, their ERP.
“We have three people in the IT department who were working full time to get us this information, and now with EDA, we are able to bypass all of this,” added founder Dawn Metcalf.
“The IT department spends its time more effectively on other projects, such as building our new website and eCommerce capability. The sales team and executives can get all the information they need from EDA on their own. The fact that EDA is so simple to use has really helped us.”